General Terms and Conditions (GTC)

Service provider details:  

Service Provider Name: SIXAY BT.

The service provider is located at 9400 Sopron Béke út 15.

Contact details of the service provider regularly used electronic mail address for contacting customers:

Company registration number: 08-06-004901

Tax number / VAT number: HU22473064

Name of registering authority (commercial court): Cégbírósága Cégbírósága Győri Törvényszék

Telephone number: +36 (99) 505 990

Data protection registration number:

Licence number:

Contract language: Hungarian

Data of the hosting provider: Web Hosting Kft.

Location: 9700 Szombathely, Semmelweis Ignác u. 2. - Pelikán Palace Irodaház


Basic provisions

1.1 Hungarian law shall govern the matters not regulated in these Rules and the interpretation of these Rules, in particular concerning the relevant provisions of Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The binding provisions of the relevant legislation shall apply to the parties without any specific stipulation.

1.2 Effective from: 2023-01-01

1.3 Pursuant to Article 1(1) of Act LXXVI of 1999 on Copyright (hereinafter referred to as the "Copyright Act"), the Website is a copyright work and all parts thereof are protected by copyright. The Copyright Act (Szjt. Pursuant to Article 16 (1) of the Copyright Act, the unauthorized use of the graphics, software, computer programs or any other application that may be used to modify the website or any part thereof is prohibited. Any material from the website and its database may be reproduced, even with the written consent of the copyright holder, only regarding the website and with acknowledgment of the source.

The copyright holder is Sixay Bt.

1.4 Availability.

The issues not regulated in these Rules and the interpretation of these Rules shall be governed by Hungarian law, in particular with regard to the relevant provisions of Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Act on the Electronic Commerce Act), and the detailed rules of contracts between consumers and businesses (Government Decree No. 45/2014 (26.II.)). The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

These Rules shall enter into force on 14 October 2022 and shall remain in force until revoked. The Service Provider shall be entitled to unilaterally amend these Regulations. The Service Provider shall publish the amendments on its websites 11 (eleven) days before they enter into force. By using the Website, Users agree that all regulations relating to their use of the Website shall automatically apply to them.

By accessing the website operated by the Service Provider or by reading its content in any way, even if the User is not a registered user of the website, the User acknowledges that he/she is bound by the provisions of the Regulations. If the User does not accept the Terms and Conditions, he/she is not entitled to view the content of the website.

The Service Provider reserves all rights in respect of the Website, any part of the Website and the content displayed thereon, as well as the distribution of the Website. The downloading, electronic storage, processing and sale of the contents of the website or any part thereof without the written consent of the Service Provider is prohibited.

Data processing rules

1.5 Reference should be made to the availability of the privacy policy.

Scope of products and services available for purchase

1.6 The products displayed can be ordered online (other cases require separate agreement). The prices displayed for the products are in HUF, include the statutory VAT of 27%, but do not include the delivery charge. No extra packaging costs are charged.

1.7 On the website, the Service Provider shall provide detailed information on the name and description of the products, and shall display a photo of the products. The images displayed on the product data sheet may differ from the real product and may be used as illustrations. We cannot be held responsible for any discrepancy between the image displayed on the website and the actual appearance of the product.

We cannot be held responsible for any colour differences between the colours shown on the display (monitor, phone, picture...) and the colours of the prints!

1.8 If a special price is introduced, the Service Provider will fully inform the Users of the duration of the promotion.

If, despite all due care and attention, the Service Provider places an incorrect price on the Webshop interface, in particular a "0" Ft or "1" Ft price that is obviously incorrect, e.g. significantly different from the well-known, generally accepted or estimated price of the product, or a "0" Ft or "1" Ft price that may be due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

In the case of an incorrect price, there is a striking discrepancy in value between the true price of the product and the price indicated, which should be immediately apparent to the average consumer. Pursuant to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and consensual expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of the will of the parties, the contract is not a valid contract, which would give rise to rights and obligations. On this basis, an order confirmed at an incorrect/incorrect price shall be considered as a void contract.

1.9 Order details

After registration, the User logs into the webshop and can start the purchase.

The User sets the number of products to be purchased.

User places the selected products in the shopping cart. The User can view the contents of the basket at any time by clicking on the "basket" icon.

If you do not wish to purchase any further products, you can check the number of items you wish to purchase. Click on the "delete - bin" icon to delete the contents of the basket. To finalise the quantity, click on the "+, -" icon.

User selects the delivery address and then the delivery/payment method.

1.10. Correction of data entry errors.

1.11. Payment methods:

Online credit card payment: online credit card payments are made through the Barion system. The credit card details are not transmitted to the merchant. The service provider Barion Payment Zrt. is an institution supervised by the National Bank of Hungary, licence number H-EN-I-1064/2013."

Delivery cost:

Below HUF 50.000,- order value gross HUF 1.800,-.

For orders over HUF 50.000,- the delivery is free of charge

In case of errors or omissions in the products or prices in the webshop, we reserve the right to correct them. In such a case, we will inform the customer of the new data immediately after the error has been detected or corrected. The buyer may then confirm the order once again or either party may withdraw from the contract.

The final amount to be paid includes all costs based on the order summary and confirmation letter. The customer is obliged to inspect the parcel before the courier on delivery and, in the event of any damage to the products or packaging, to request a report to be drawn up, and in the event of damage, not to accept the parcel. The Service Provider will not accept any subsequent complaints without a report! Parcels are delivered on working days between 8 a.m. and 4 p.m.

After entering the data, the User can send his order by clicking on the "order" button, but before that he can check the data once again, send a comment with his order or send us an e-mail with any other order-related requests.

1.12. The service provider's webshop is obliged to confirm the receipt of the user's order to the user by electronic means without delay. If this confirmation has not been received by the user within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the sending of the user's order, the user shall be released from the obligation to make an offer or contractual obligation. Orders and their acknowledgement shall be deemed to have been received by the service provider or the recipient when they are made available to him. The parties may derogate from the above rules if they have so agreed.

Processing and execution of orders

1.13. Processing of orders and performance of the sale

Orders are processed during working hours (Mon-Fri 8.00-16.00) It is also possible to place an order outside the times indicated as the processing times, if it is placed after the end of working hours, it will be processed on the following day. The general time limit for fulfilment is 2-5 working days from confirmation.

1.14. If the Service Provider fails to fulfil its contractual obligations because the product specified in the contract is not available, it shall immediately inform the User thereof and refund the amount paid by the User without delay, but no later than within 30 days. The fulfilment of this obligation shall not relieve the Service Provider of any other consequences of its breach of contract.

Right of withdrawal

1.15. Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree No. 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason, and return the ordered product.

In the absence of this information, the Consumer is entitled to exercise his right of withdrawal until 1 year has elapsed.

The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or a third party other than the carrier and indicated by the consumer takes delivery of the product.

The Consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.

The cost of returning the product must be borne by the consumer if the undertaking has not undertaken to bear that cost.

In the event of exercising the right of withdrawal, the consumer shall not bear any costs other than the cost of returning the product, but the service provider may claim compensation for material damage resulting from improper use.

The right of withdrawal shall not apply to products which are not prefabricated, which have been manufactured on the instructions of the consumer or at his express request (products with a specific graphic design, type and size) or to products which are clearly personalised for the consumer.

The Supplier shall reimburse the amount paid to the Consumer immediately upon return of the product/receipt of the notice of withdrawal in accordance with the above legislation, but within 14 days at the latest.

The refund will be made by the same method of payment as the one used for the original transaction, unless the Consumer expressly agrees to another method of payment; no additional costs will be charged to the Consumer as a result of the use of this method of refund.

The Consumer shall return the goods or deliver them to the Supplier's address without undue delay and in any event no later than 14 days after the date of sending the notice of withdrawal from the contract to the Supplier.

In the event of withdrawal in writing, the consumer need only send the notice of withdrawal within 14 days.

The Consumer shall comply with the time limit if he returns or surrenders the product(s) before the expiry of the 14-day period.

The consumer bears only the direct cost of returning the product, unless the business has agreed to bear this cost.


1.16. In a contract between a consumer and a trader, the parties may not derogate from the provisions of this Regulation to the detriment of the consumer.

It is the consumer's responsibility to prove that the contract has been concluded (by means of an invoice or even just a receipt).

The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code, § 6:166).

The service provider is obliged to keep a record of the warranty or guarantee claim notified to him by the consumer.

A copy of the record shall be made available to the consumer without delay in a verifiable manner.

If the service provider is unable to declare the enforceability of the consumer's warranty or guarantee claim at the time of its notification, it shall notify the consumer of its position within five working days in a verifiable manner, including the reasons for the refusal and the possibility of recourse to the conciliation body in the event of refusal of the claim.

The service provider shall keep the minutes for three years from the date of their recording and shall produce them at the request of the supervisory authority.

The Supplier must endeavour to carry out the repair or replacement within a maximum of fifteen days.

Complaints handling

1.17. Our Store aims to fulfil all orders to a satisfactory quality and to the full satisfaction of the customer. If the User nevertheless has a complaint regarding the contract or its performance, he/she may communicate his/her complaint by telephone, e-mail or letter.

The Service Provider will immediately investigate the oral complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide the customer with a copy of the record.

The Service shall reply to the written complaint in writing within 30 days. It shall state the reasons for its rejection of the complaint. The Service Provider shall keep a record of the complaint and a copy of the reply for five years and shall present it to the supervisory authorities at their request.

You are informed that if your complaint is rejected, you can take your complaint to a public authority or a conciliation body using the following contact details.

The service provider will use the conciliation procedure to settle the consumer dispute.

You can also lodge a complaint with the National Consumer Protection Authority:

National Consumer Protection Authority.
1088 Budapest, József krt. 6.
Postal address: 1428 Budapest, PF: 20.

Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677

Miscellaneous provisions

1.18. The Service Provider may use an intermediary to fulfil its obligations. The service provider shall be fully liable for any unlawful conduct of the service provider, as if the service provider had committed the unlawful conduct itself.

Should any part of these Terms and Conditions be or become invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

If the Service Provider fails to exercise any of its rights under these Terms and Conditions, its failure to exercise such rights shall not be deemed a waiver of such rights. No waiver of any right shall be valid unless expressly stated in writing. The fact that the Service Provider does not strictly adhere to a material term or condition of the Terms and Conditions on one occasion does not mean that it waives its right to insist on strict adherence to that term or condition in the future.

The Service Provider and the User shall attempt to settle their disputes amicably.

Sopron, 02.05.2023.